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<h1>E2121 - No service found for serviceport</h1>
<div class="trix-content"><p>The <strong>E2121 - ECE_SOAPFaultResponse: We received an error response from the server: FaultCode: Server String.....: serviceSubscriptionInfo: no service found for serviceport: xxxx and ip_address: xx.xxx.xxx.xxx</strong> error occurs because the hybrid system maintains a local copy of the configuration, including an <strong>expiration date</strong>. When a service subscription is renewed, a new expiration date is assigned, which can cause a mismatch with the locally-stored configuration, triggering this error. One solutution is to click on <strong>Activate Changes</strong> on one of your active connections so the updated configuration is downloaded into the hybrid, together with the new expiration date.&nbsp;</p><p>However, one key factor to investigate is whether your network uses <strong>different IP addresses for inbound and outbound traffic </strong>and make sure that it's the same. To be noted that this issue only occurs upon <strong>subscription renewal.</strong></p></div>
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