E2128 - ECE_RelayServerNotConnected

When you are manually running a transfer or your schedules are running on a specific interval, you might come across this error message:
E2128 - ECE_RelayServerNotConnected: The local RelayServer is not connected at the moment. Please ensure that it is connected (try restart it) and then try again.

The above error indicates that one of your Rapidi connector is offline and therefore it's not connected and the data cannot be transferred. 

How to fix it:

Step 1 – Check the connector status in the Dashboard

Before touching anything locally, verify the status of the connector from within myrapidi:

1. Log in to your Rapidi service at myrapidi.com
2. Navigate to the Dashboard and click Get Service Status
3. If your connector appears under Currently NOT Connected RapidiConnectors,

Proceed to Step 2.

Step 2 – Restart the Rapidi Connector locally

You will need to log in to the server where the Rapidi Connector is installed and restart it manually. Follow these steps:

1. Log in to the server where the Rapidi Connector is running.
2. Open C:\Program Files\RapidiConnector.
3. Locate the file Rapidi64.cpl and right-click → Run as Administrator.
4. The RapidiConnector application will open. Select the connector from the list (there may be one or two listed).
5. Click Stop, then click Start. The connector will restart and attempt to reconnect.

Step 3 – Verify the Connector is back online:

1. After restarting, go back to myrapidi to confirm the connector has reconnected:
2. Navigate to the Dashboard page and click Get Service Status again.
3. If your connector is back online, you should see it under Connected Rapid Connectors. If the connector does not come back online after restarting it, please reach out to our support team.