E2157 – ECE_SSLError: SSL Timeout on Read

Full message: ECE_SSLError: We got an error from the SSL module: Timeout on SSL readData - the server took too long to respond.

What it means

The source system accepted the connection but did not return data within the allowed SSL read timeout window. The integration timed out while waiting for a response.

Common causes

1. No source control field (timestamp field) configured : The transfer has no timestamp field meant to read only what has been created and/or updated since the last run. instead it queries the full dataset every time it runs. A full dataset query on large tables will eventually exceed the timeout threshold.

2. Large dataset queried without filters : No filter conditions are applied to the source query, causing the system to attempt a full table scan. On large datasets, this takes too long and the connection times out before data is returned.

3. Non-indexed filter fields : Filters are in place, but the fields used are not indexed on the source system. Without an index, the database performs a full scan anyway, making filters ineffective for performance  and the query times out on large volumes.

4. Source system under load : The source server is busy (e.g. during business hours, batch jobs, or backups running in parallel). Even a well-scoped query can time out if the server has insufficient resources at that moment. Intermittent occurrences of this error are a clue.

How to fix it

• Add a source control field (timestamp field) to the transfer to limit each run to new or changed records only;
• Apply filters to reduce the dataset being queried (e.g. by status, date range, or record type);
• Verify that any fields used in filters are indexed on the source system. If not, request the index to be added or switch to an indexed field;
• Upgrade the service and/or connector version - each Rapidi release may include bug fixes, new functionalities, or improved timeout handling. If the error persists after addressing query scope, contact Rapidi Support to request an upgrade to the latest available version.