Field	What to enter
Rapidi Service Id	The Rapidi Service ID from MyRapidi (Step 1)
User ID	The User ID from MyRapidi, exactly as shown
Password	The password from MyRapidi
Hybrid Server	Leave unticked unless Rapidi support tells you otherwise
Use SSL	Leave ticked
Service Name	Filled in automatically, for example RapidiConnector (1362_NAVODATA005_R)
Service Description	Filled in automatically; you can keep it
Run as Windows User	The Windows account the service runs as, in the form DOMAIN\User or MACHINE\User
Windows Password	The password of that Windows account
Installation Directory	Keep C:\Program Files\RapidiConnector\

Problem	What to check
Verify fails	Re-copy the Service ID, User ID and password from MyRapidi; they must match exactly. Check that the machine can reach the server address and port shown in MyRapidi (firewall or proxy).
Service does not start	Check the Windows user name and password. An expired or changed Windows password stops the service; use an account whose password does not expire, or update it under Parameters.
Service runs but data does not sync	Make sure the Windows account has access to your on-premise system and database, and that the machine is switched on.
Installer will not run or connector fails on an old system	Use the 32-bit installer for 32-bit Windows or older NAV versions.

RapidiConnector installation guide (step by step)

Step 1: Download the connector from MyRapidi