What Link Storages Are and How to Use Them in MyRapidi

When you sync records between two systems, there has to be something that remembers which record in the source matches which record in the destination. In Rapidi, that something is called a Link Storage. It stores the primary key pairs between your systems so that transfers know whether to create a new record or update an existing one.

In our ongoing effort to provide our customers with a better experience when submitting support tickets, we have now moved our support system to MyRapidi. From today, support is built directly into MyRapidi. You will be able to see your submitted cases within the same system you use for your integration setup.

How to Use Logs and Runs in MyRapidi to Troubleshoot Your Integration

When your integration throws an error, the first question is always the same: where do I look? In MyRapidi, logs and runs give you that answer. They show exactly what happened, which transfer caused it, how long it took, and what the error message says. Once you know how to read them, troubleshooting becomes a lot faster.